Terms, Conditions and Other Useful Information

Returns

Returns accepted and, if in unused condition, a full refund or exchange will be issued. The return period is: 30 days from date of purchase.

Please email us on info@thecraftroomwotton.co.uk (quoting your order number) if you wish to return a product.

Privacy Policy

We have to say the following, as your personal data is important.

When you place an order, we will store your address, phone number and email address. We will share some of these details with our delivery company to ensure your package gets to you. We won’t share it with anyone else, and we will only use it to process your order.

If you sign up to our mailing list, you will receive information about new products, updates and crafting inspiration. For this purpose, we will store your email address (and only that). We won’t share it with anyone else, and we will only use it to send you our product and event information. If you change your mind, just email us to say you no longer wish to receive it. You can unsubscribe at any time.

A Note on our Packaging

We reuse packaging materials wherever we can … reusing the plastic packaging that is already in circulation rather than adding to it … so please don’t be confused if your order arrives in a mailing packet previously branded by another company. This also helps us keep our post and packaging costs to you as low as we can. We kindly ask that you please re-use the packaging as much as you can.